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Johnson Controls launches new HVAC resource app to help contractors improve efficiency and accuracy on the job site   – Plumbing Perspective

  • The free app serves as a centralized resource to find equipment information and contact technical support for commercial rooftop units (RTUs) and residential equipment 

  • Installation, troubleshooting and maintenance processes are streamlined with easy-to-access product information, guides and videos designed to help save time and reduce errors 

  • Content can be accessed via search or by simply scanning equipment QR codes  

Johnson Controls, the global leader for smart, healthy and sustainable buildings, has expanded their collection of residential and commercial contractor resources with the new Johnson Controls Ducted Systems (DS) Solutions App. The free app provides contractors with instant access to commercial and residential equipment information to help streamline installation, troubleshooting and maintenance processes.

The digital resource was designed to help contractors save time by reducing the need for physical manuals and paper assets that can be time-consuming to sort through and difficult to navigate while on the job site. Using the app, content can be searched by model number, or an equipment QR code can be scanned to quickly access product-specific information. Additionally, the app utilizes mobile technology, including camera-integration and geolocation services that enable contractors to upload videos or photos that can be accessed by Johnson Controls technical support teams to assist the troubleshooting process.

“The HVAC industry is in a state of rapid transformation, and for many contractors this means an increased workload burden with fewer technicians on the job,” said Charles Hurd, director of residential product management, Johnson Controls. “Contractors need intelligent, easy-to-access resources that can help make their processes more efficient and more accurate. The DS Solutions App is an example of how technology can be leveraged to bridge communication, reduce time and support positive outcomes.”

Contractors can access materials within the DS Solutions App using a Johnson Controls login.

Resources found within the app include:

  • Unit start-up sheets
  • Product registration details
  • Wiring diagrams
  • Parts lookup
  • Sequence of operations
  • BAS control points
  • Fault codes
  • Engineering guides
  • Installation manuals
  • Product training
  • Warranty information

The Johnson Controls Ducted Systems Solutions App is available for Android and iOS and can be downloaded from Google Play and the Apple App Store. For more information, visit

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